I recently opened a convenience store in Langley Township. I applied to BC Lottery Corporation (BCLC) to have a terminal installed.
There are no other terminals in the immediate area, except for four terminals on one intersection about eight blocks from my store.
After sending the application I got a rude visit by their district manager, who proceeded to tell me there was no chance I would get a terminal, and then she left in a huff without any discussion.
When I complained to BCLC, I got a call from the area sales manager explaining that their decision was based on the fact that a previous owner (many years ago) had not been successful at the site, and they did not think I would do any better.
When I suggested that perhaps the management had been to blame, he would not discuss it any further.
He also would not explain how it was that four terminals were installed at four different businesses on one intersection, or what their sales were to justify the decision.
When I called the BCLC office for further explanation or avenue of appeal, they spoke to me in a condescending manner, as if I was their servant (I am an immigrant and of a visible minority).
I have written to our local MLA and complained to the Ombudsman without any results.
A convenience store canâ€™t flourish without having a Lotto terminal, and the people at BCLC know that very well. I donâ€™t know why they are withholding thisâ€¦ are they just prejudiced?
Francesca Lesca, Langley