A Maple Ridge woman is critical of a Langley business for refusing to allow her 11-year-old brother’s certified service dog inside. (Danica Dutt Facebook posting)

VIDEO: Sister said little brother’s service dog bounced from Langley trampoline park

A woman said her brother’s certified service dog was refused entry. She took to social media.

A Maple Ridge woman is speaking out after taking her little brother to a trampoline park in North Langley and being refused access because of his service dog.

Danica Dutt said she took her 11-year-old brother, who has autism, to the Langley location of the Extreme Air Park on Wednesday evening.

“Before my brother could begin to even jump one of the staff told us the service dog was denied access because she was not needed’,” Dutt posted on Facebook.

“I explained to her the dog has public access and showed her the paperwork, but she said there was nothing she could do. The owner of the company said the dog was not allowed to be there, and only service dogs who have a ‘purpose’ (i.e a seeing eye dog) would be permitted to enter. I had to stand and wait for 30 minutes with my 11-year-old autistic brother while the lady working discussed this on the phone with management.”

Dutt said she asked to speak to management and was told staff were not allowed to give out the phone number.

“The best part was, I got to tell my 11-year-old brother he wasn’t allowed to jump and his eyes filled with tears. He does not understand,” she wrote.

[Story continues below video]

Dutt is irate because the business would not provide a refund, only a credit, and she denied that they wanted to take the dog onto the trampolines. Dutt said the plan was to have her sit with the dog in the waiting area.

“Our intentions [in sharing this] are too raise awareness on the rights of service dogs who assist those with autism. Not all disabilities are visible, but all are valid,” she wrote in a Google review.

People were quick to respond on social media, some adding comments to the business’ Google reviews. By Thursday morning, her posting had more than 1,000 comments.

The online reviews included a few comments labelled ‘response from the owner.’

Response from the owner to a Google review: “Hello Huden, we do not allow leg braces or wheelchairs or dogs on the trampolines. All persons are welcome and all care providers go for free. This individual wanted the dog to jump, as well. It is helpful when the public knows the whole story before jumping to conclusions. Thank you.”

Extreme Air Park has facilities in North Langley, Richmond, New Westminster and Calgary.

The company responded to a Langley Advance email with an unsigned statement: “Thank you for reaching out to us. Kai visited our facility yesterday and did in fact jump and enjoyed all the attractions in our park. His sister was offered a free admittance as is our policy with care providers, to assist Kai if needed. The incident arose from a dialogue about the dog going onto the trampoline area. Service dogs are welcome, and we do our best to address and accommodate all our customers needs including those requiring special care. We reached out to Kai and Danica on DM through social media but haven’t heard back from them.

“We have been a strong and active member in our community for 6 years, providing discounts to community organizations, free admittance to care providers, and financial support to local organizations. Thank You! Extreme Air Park Group Ltd.”

Just Posted

Painful Truth: No one person can save our world

What will save the world is countless numbers of people doing their part.

LETTER: Langley/Surrey shortchanged on transit for Vancouver

Funding to get SkyTrain to Langley City could come from not undergrounding Vancouver’s extension.

LETTER: Area letter writer puts Trump government shutdown in perspective

A Maple Ridge letter writer is critical of Hillary Clinton’s comments about the shutdown.

LETTER: Langley man believes immigrants get too many taxpayer resources

A letter writer says seniors, veterans and others deserve funds before newcomers.

Our View: Langley indebted to longtime MP

MP Mark Warawa has devoted several years to public service.

Rare ‘super blood wolf moon’ takes to the skies this Sunday

Celestial event happens only three times this century

Explosion sends B.C. firefighter to hospital

Kelowna fire crews responded to a blaze at Pope’sGallery of BC Art & Photography on Friday

Ex-Mountie investigating ‘Surrey six’ murders pleads guilty to obstruction

Derek Brassington entered his plea in B.C. Supreme Court on Friday

Man blames his loud car radio, sirens for crash with B.C. ambulance

Tribunal rejects bid to recoup ICBC costs after crash deemed 100-per-cent his fault

RECALL: Salmon Village maple salmon nuggets

Customers warned not to eat product due to possible Listeria contamination

More than 100,000 toxic toys named in Canada-wide recall

Plastic doll contains levels of phthalates over allowable limit and may pose chemical hazard

Fashion Fridays: Inspirational gym outfits

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

UPDATE: Motorists concerned for dog running loose on Coquihalla

Drivers are warning to watch for a dog running spotted running down Highway 5

Company issues lifetime ban after man jumps from cruise ship

Nick Naydev posted the video last week showing him standing on the balcony of the Symphony of the Seas

Most Read