Langley residents will have to travel to B.C. complaint clinics

The B.C. Ombudsperson is holding complaint clinics next week.

Langley residents will have to travel to Surrey, New Westminster, Delta, White Rock or Tsawwassen if they want to complain to the provincial ombudsperson.

The B.C. Ombudsperson fields public complaints about any provincial department or agency.

“The Office of the Ombudsperson serves all of British Columbia,” said Ombudsperson Jay Chalke. “Our mobile complaint clinic is a great option for anyone in the Lower Mainland who has not been successful resolving their concerns about a provincial public authority on their own. We can review your situation during the mobile complaint clinic. That initial review can lead to an investigation by our office.”

The complaint clinics are Surrey Central SkyTrain station on Feb. 2 and New Westminster SkyTrainstation on Feb. 4. Three South of the Fraser clinics are North Delta on Feb. 1, White Rock on Feb. 3 and Tsawwassen on Feb. 5.

Call the Office of the Ombudsperson toll-free at 1-800-567-3247 for more information and to reserve a time.

If people can’t travel to the clinics, there are other options.

“We do one or two tours each year and spread them out across the province, so it might be a couple years until we get back to the Lower Mainland,” said media spokesperson Brad Densmore. “For the current set of clinics, we will of course accept complaints about any provincial public authority in our jurisdiction – and people are always free to make a complaint by phone, mail or with our online complaint form.”

The Ombudsperson is independent of government and has jurisdiction over all provincial ministries and boards, Crown corporations, colleges and universities, schools and school boards, health authorities, local governments and self-governing professions.

“We receive around 7,500 inquiries and complaints annually,” Chalke said. “People can reach us in person, by phone, mail, fax, or web form.

Learn more at www.bcombudsperson.ca.

“Your complaint can help others. We have seen many times that just one voice can lead to systemic improvements that assist many.”

Since 1979, the Office of the Ombudsperson has had a statutory mandate from the provincial legislature to uphold fair and reasonable conduct by provincial public authorities. In addition to investigating individual complaints, the Ombudsperson also publishes systemic investigations and recommendations for changes that address administrative unfairness and improve public administration in B.C.

Just Posted

Giant-Hawk name swap for Major Midget League hockey teams

League leaders last year, Valley West squad starts season on the road this weekend

LETTER: Heartwarming honesty so very much appreciated

A Langley woman who attended the RCMP Musical Ride hopes a kind man reads her letter of thanks.

Suspected spill kills hundreds of crayfish, coho in Langley river

A fish kill in the Nicomekl has a biologist concerned for the health of the local ecosystem.

UPDATED: Murrayville woman runs for mayor in Langley Township

Anna Remenik has been a fixture at local council meetings in recent years.

Rams harvest sweet victory in win over Huskers

The Chilliwack team found itself pushed back again and again.

64 cats seized from ‘bad situation’ now in BC SPCA care

The surrender is part of an ongoing animal cruelty investigation with BC SPCA Special Constable

Are you feeling lazy? That’s OK – it’s just science

UBC study shows that humans are hardwired to prefer being sloth-like

LETTER: Who do we blame for the tragedy of Marissa Shen’s death?

The B.C. girl was killed in a Burnaby park last July

Competition tribunal to hear B.C.-based case on airline food starting in October

The competition commissioner argued Vancouver airport authority had exploited its market position

Seek compromise with U.S. on cannabis at border, lawyers urge Ottawa

U.S. Customs and Border Protection agency sent tremors through Canada’s burgeoning cannabis sector

Trudeau says Canada wants to see ‘movement’ before signing revised NAFTA deal

Foreign Affairs Minister Chrystia Freeland is back in Washington in search of a way to bridge divide

Young people need us to act on climate change, McKenna tells G7 ministers

Catherine McKenna led off the three-day Halifax gathering Wednesday

5 to start your day

B.C. parents sue after toddler dies in unlicensed daycare, vehicle explodes in Pitt Meadows and more

B.C. woman facing animal cruelty charges after emaciated dog seized

Kira, a Rottweiler, had kidney and bladder infections

Most Read