Langley residents could be due for payday loan refunds

About 5,000 payday lending customers have just received refunds for fees illegally charged by The Cash Store and Instaloans, but Consumer Protection BC says an estimated 45,000 consumers still haven’t come forward to make a claim.

In 2010, Consumer Protection BC issued a Compliance Order for Cash Store Financial Inc. (the parent company of The Cash Store and Instaloans) to repay unlawful cash card fees. In January 2014, the Supreme Court of BC upheld Consumer Protection BC’s Compliance Orders.

Soon after, Cash Store Financial Inc. filed for protection under Ontario’s Company Creditors Arrangement Act, making the company financially unable to carry out the refund process itself. To ensure eligible consumers receive refunds as quickly as possible, Consumer Protection BC has now assumed role of refund trustee.

Consumer Protection BC estimates that 50,000 total consumers are eligible to receive refunds: 5,000 consumers who have just been paid; 15,000 who were not reachable, as they may have moved; and 30,000 who received a refund package, but didn’t submit a claim.

“We are trying to facilitate almost $1 million in consumer refunds. For us, there really was no other answer than to step in and take responsibility,” says Tatiana Chabeaux-Smith, spokesperson for Consumer Protection BC. “We have just issued cheques totaling about $128,000 and we want to hear from those consumers who haven’t yet come forward. The claim form is simple and they are owed the money.”

Consumers eligible for a refund would have taken out a payday loan from The Cash Store or Instaloans between Nov. 1, 2009 and March 23, 2012 and were charged fees for a cash card. If they haven’t already done so, to apply for a refund, consumers must submit a claim form (available at along with proof of identity. Claims will be reviewed and processed by Consumer Protection BC for six years, until 2020; after that date, any remaining funds will be transferred to a Consumer Advancement Fund for consumer education purposes.

A backgrounder on payday lending BC, as well as additional information for consumers and businesses about payday lending can be found on Consumer Protection BC’s website at All recent Consumer Protection BC enforcement actions are also published on Consumer Protection BC’s corporate website,

Consumer Protection BC is a not-for-profit corporation whose vision is confident consumers and trusted businesses in a thriving marketplace. We enforce consumer protection laws and strengthen consumer protection in BC by licensing and inspecting specific industries, responding to consumer questions, investigating alleged violations of consumer protection laws and educating consumers and businesses about their rights and responsibilities. For more information about our organization, please visit our corporate website at You can also follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.

Just Posted

VIDEO: Stars offer four tickets to tonight’s Langley concert to $500 donors

From country music celebrities to NHL alumni, many famous faces hit the links at Redwoods today.

Langley animals feeling effects of smoky skies

Animal shelters are trying to keep their critters healthy through the smoggy days.

Medevac called to South Surrey business

‘Serious workplace incident’ reported to WorkSafeBC

Langley City in need of some Terry Fox Run helpers

People can help out on run day or be involved in preparations before then.

VIDEO: Mustang Roundup in Langley attracts car lovers from all over

A car show dedicated entirely to one model of Ford drew admirers and collectors to George Preston Recreation Centre.

Vehicle fire on the Coquihalla

Heavy congestion in north bound lanes

Prime minister greeted by B.C. premier as cabinet retreat begins

PM Justin Trudeau and Premier John Horgan meet in advance of federal cabinet meetings in Nanaimo

Are your kids anxious about going back to school?

BC Children’s Hospital offers tips to help your children be mindful and reduce stress

New trial ordered for James Oler in B.C. child bride case

Meanwhile, appeal court dismisses Emily Blackmore’s appeal of guilty verdict

This trash heap in Vancouver could be yours for $3.9 million

Sitting atop 6,000 square feet, the home was built in 1912, later destroyed by fire

Date rapist left victims with ‘long-lasting, emotional scars,’ judge says

Klifford Kenyon of Abbotsford sentenced to additional two years in prison

Fire in barn that housed therapy horses has been confirmed an arson

Abbotsford Police Department is now investigating and seeks witnesses

Team Canada’s next game postponed at Little League World Series

They’re back in action on Wednesday against Peurto Rico

Most Read