HASH(0xb5f018)

Trump brand under scrutiny as Vancouver hotel holds grand opening

Trump brand scrutinized as Vancouver hotel opens

VANCOUVER — As the latest Trump hotel gears up for its official opening in Vancouver on Tuesday, some experts are expressing doubts about the fate of the newest addition to the city’s skyline thanks to billionaire businessman Donald Trump’s polarizing behaviour as president of the United States.

Simon Fraser University’s Lindsay Meredith predicts Trump’s actions, which include a foiled executive order to ban visitors from seven majority-Muslim nations as well as lewd comments about women that surfaced during the presidential race, will take a toll on the bottom line of his luxury hotel brand.

“We know it takes a long time to build brand awareness and brand value, and we know you can blow it away in seconds flat if you’re not careful,” Meredith, who teaches marketing at the Vancouver-area university, said Monday.

“Any CEO better give his head a shake if he thinks he can get away with doing or saying absolutely anything and that there’s not going to be repercussions for either the corporation or the many brands that it encompasses.”

Trump’s adult sons, Donald Trump Jr. and Eric Trump, are expected to attend the grand opening of the Trump International Hotel and Tower Vancouver. Hundreds are expected to protest outside the downtown building.

Meredith explained how powerful a hotel’s reputation can be, regardless of how well it is run, especially when serving an extremely affluent clientele, which he described as “the 0.1 per cent.” He likened the business of catering to the ultra rich as an intricate dance, where the slightest misstep could mean disaster.

“You can’t afford to have errors when you’re dealing on this really, really high-end markets. All the pieces have got to work well. You can’t just have an outstanding hotel. it’s got to have a crystal-clean image as well,” he said.

“Any bad service — it doesn’t matter whether it’s the parking valet, it doesn’t matter whether it’s the reservation — any one little piece when you’re dealing with the very, very high end basically becomes an intolerable screw-up.”

Fellow Simon Fraser University business Prof. Steven Kates offered a different opinion, speculating that the Trump brand wouldn’t suffer thanks to the ambivalence of the hotel’s target market, or even their outright support.

“I don’t think the effect on the Trump brand will be all that profound, unless there’s a major scandal and people actually turn against him,” Kates said.

“And considering what he’s done in the past, that’s not happened, so in the future it’s hard to imagine a scenario under which he would lose his broad base of support.”

June Cotte, a marketing professor at Western University’s Ivey Business School in London, Ont., said that while the greater public may not be able to afford to stay at a Trump hotel, they can still have a powerful impact on the enterprise.

“The high-end, exclusive clientele does not necessarily want to deal with protests and demonstrations and police presence, etc. They’re usually looking for a discreet, high-end experience,” Cotte said.

“If I’m going to choose between another luxury brand, like a Four Seasons, for example, and a Trump brand, why wouldn’t I choose the one that does not have riot police in front of the property?”

In terms of reversing a negative image, Cotte said undoing damage is especially challenging when the brand is attached to a particular person, as is the case with Trump.

She pointed to Martha Stewart as another example, citing the lifestyle guru’s fall from grace following a conviction for insider trading, and the painstaking effort to rebuild.

“Given the level of public interest in (Trump) right now, I don’t think that would be easy,” Cotte added. “I think people would label a rebranding effort as sort of a sham.”

— Follow @gwomand on Twitter

Geordon Omand, The Canadian Press

Just Posted

UPDATE: Poor ventilation likely cause of carbon monoxide incident at Delta farm

All 42 patients have been released from hospital, according to Delta Fire

LETTER: Township has much to do the day before Christmas

A Langley letter writer shares her prose about Township Langley council preparing for Christmas Day.

Santa, Moana drop in on Aldergrove children’s party: PHOTOS

Annual Christmas party for children hosted by Aldergrove Elks

North Langley boys fight to finish ahead of Clayton’s Lord Tweedsmuir

Tsumura Basketball Invitational action wrapped up Saturday at the Langley Events Centre.

Langley families spend time with the man in red

Willows Church hosted a Santa Claus Breakfast Saturday morning, attracting lots of folks.

VIDEO: Goalie of Langley-based Giants kept door shut to U.S. league-leaders

Vancouver G-Men defeated the Winterhawks Tuesday 5-3 at LEC, now 1-0 in Portland Friday night.

Aldergrove Secondary celebrates 60th anniversary

Aldergrove Secondary School is celebrating “60 years of Totems” with an open house on May 12, 2018.

Site C decision coming Monday

Premier John Horgan to announce fate of dam project at B.C. legislature

VIDEO: Man frustrated that Vancouver taxi driver won’t take him home to New Westminster

Kuldip Gill says that not being able to get a ride to the suburbs is a constant problem

Legacy of Amanda Todd lives on through B.C. foundation

Todd’s mother Carol stresses the importance of putting the phone down and talking with children

UPDATE: Train hits hydro pole, causes outage near Deltaport

No injuries reported but traffic in and out of Deltaport is blocked

VIDEO: Vancouver Whitecaps acquire star striker Kei Kamara

Kamara has 103 goals and 39 assists in 298 appearances over 11 Major League Soccer seasons

Smartphone pedometers underestimate steps, but valuable health tool: study

UBC researchers found the iPhone underestimated steps by 21.5 per cent

Most Read