Windshield repairs covered by ICBC are a major portion of glass shops’ business. (Wikimedia Commons)

Windshield shops hit by new ICBC regulations

ICBC rejects claim glass rates haven’t changed in 20 years

An “arbitrary” 14 per cent increase in ICBC’s discount on windshield replacements is pushing auto repair businesses to lay off staff or in some cases even close down, an industry association says.

Automotive Retailers Association president Ken McCormack said Wednesday he has taken the issue up directly with Premier John Horgan and Attorney General David Eby, who have moved aggressively to reduce accident claim costs at ICBC. The association is also lobbying individual MLAs to change legislation.

In addition to raising basic insurance rates by 6.4 per cent, the B.C. government has moved to cap soft tissue injury payouts and targeted body shop costs that ICBC says have risen 30 per cent in the past two years alone.

RELATED: ICBC called financial ‘dumpster fire’

RELATED: ICBC to cap pain and suffering awards

The association says glass shops aren’t the problem, since they haven’t had a significant increase in their windshield replacement rate for 20 years. It estimates that ICBC business accounts for 60 to 70 per cent of glass shops’ business, and glass repairs account for only 8.5 per cent of ICBC’s vehicle repair costs.

ICBC issued a statement calling the suggestion of a 20-year freeze on rates “completely false. ICBC’s last labour rate increase for its top tier glass suppliers (Glass Express) occurred on Jan. 1, 2016.”

Another cost-saving change is the requirement to use the cheapest windshields available. McCormack says that often means ordering from a dealership, with a delay of days, rather than using aftermarket windshields that are in stock.

ICBC cites a steep increase in accident claims, along with soaring legal costs as people hire lawyers to pursue injury payouts. The rise in accidents has been significant in the past two years, after a period of little increase as vehicles and roads become safer with construction and new technology.

The Attorney General’s ministry issued a statement in response, calling the changes to glass pricing “long overdue” ways to reduce its costs. The changes also include increasing the allowances for wheel alignment and alloy wheel repair, and paying for windshield glass moulding only when it is actually replaced.

ICBC says payments for glass repair and replacements have increased by 140 per cent over the last decade, from $40 million in 2008 to $96 million in 2017, as both the number of claims and their average cost have increased.

McCormack said the moulding replacement policy was imposed on repair shops by ICBC to save administration costs.

“They are suggesting the industry is doing something wrong by charging for new mouldings whether or not they are installed,” McCormack said. “But this is something ICBC put in place a decade ago because it wouldn’t or couldn’t discuss rate increases.”

Just Posted

Langley woman’s graduation marks expansion of PTSD service dog program

Delta-based B.C. and Alberta Guide Dogs Society and Vancouver Island Compassion Dogs merging to service to more veterans

For a 20th year, golfers memorialize Surrey business owner killed by cancer

Annual tourney pays tribute to Howie Blessin, who wasn’t an avid golfer but employed people who are

National PTSD awareness ride rolling into Langley

The Rolling Barrage 2018 ride will arrive next Tuesday and overnight in Langley.

Spartans squeak out pre-season soccer victory in Oregon

Trinity Western’s women’s soccer team plays in Washington today, then at home on Saturday night.

Take-home naloxone may be replacing 911 calls in parts of Lower Mainland

Naloxone kits handed out up 29% over 2017, ambulance calls and emergency visits down 22-24%, deaths hold steady

Happy birthday Boler: An anniversary gathering of the cutest campers in Winnipeg

Hundreds of the unique trailers in Winnipeg to celebrate the 50th anniversary of the Manitoba invention

VIDEO: ERT called to Port Moody home for distraught man with a gun

Officers negotiated with man for about four hours before he was arrested and taken to hospital

Woodpecker goes out with a bang, starts grassfire in B.C. city

Untimely death of woodpecker causes power outage in Cawston

Communities on evacuation alert in many areas of B.C. as wildfires flare

Warning was issued for 583-square-kilometre blaze that has charred Fraser Lake to Fort St. James

Kelowna’s crying judge refuses to pull herself from case

Judge Monica McParland won’t pull herself off of case.

Complaint coming about cattle prod use at B.C. rodeo

Fair reps investigate after Vancouver Humane Society pics show shocking device at bullriding event

PHOTOS: B.C. city wakes up to darkness under wildfire smoke

The rest of the province also dealing with thick haze as smoky skies continue

Kim XO is Black Press Media’s fashionista

Starting Sept. 7, stylist Kim XO will host Fashion Fridays on the Life channel on Black Press Media

Publication ban lifted on details about Fredericton shooting that killed 4

Judge lifts publication ban on court documents related to the Fredericton shooting

Most Read