Kim Ingenthron wants to know what happened to his elderly mother's jewelry when she went into a Langley hospital for an emergency visit this spring.
Ingenthron's 89-year-old mother Julie was admitted at Langley Memorial, having called an ambulance.
A week later, she was released and prepared to head home, but when she asked about her two necklaces, she was told they weren't there.
Ingenthron, who lives in Salmon Arm, said his mother has been clear - she came in at midnight, wearing the two pendants.
A nurse took them off, and she was told they were being put away for safekeeping.
A nurse had to help remove the necklaces because Julie had an operation on her hand recently and couldn't work the clasps.
She was told they were to be taken to the hospital cashier in an envelope, but the cashier's office wasn't open at midnight.
Ingenthron and his mother have gone to the Langley RCMP to file a report about the missing jewelry, and the police have opened a file.
The RCMP say there's little chance of finding the jewelry, given the huge number of people who move in and out of the hospital.
However, the health authority says there's simply no evidence that Julie Ingenthron was wearing any jewelry when she was admitted at all, and the FHA can't take responsibility.
"Unfortunately, it is not conclusive that your necklace was taking [sic] from you during your admission and care at the hospital," said a letter from Doug Clouden, a risk management consultant with the health authority.
Ingenthron is upset with the response. For proof, he's taking his mother's word and the fact that she always wore the necklaces.
There's no video evidence of her in the admitting room, because the data is recorded over every few days.
"They have no policies there," he said of Fraser Health.
A Fraser Health spokesperson said there are some policies surrounding jewelry.
"While specific procedures and policies vary between hospitals, in general, jewelry is left on a patient whenever possible and only removed if required to provide patient care," said a statement from Fraser Health. "In emergency situations patient care is the priority.
"Wherever possible, valuables that must be removed are given to family who are present to keep safe for the patient."
When a patient reports a possession missing, staff do a search and alert security, according to the FHA.
They encourage people not to bring valuables to the hospitals, but did not have a specific response to a question about people who come in under emergency circumstances.
Ingenthron said his mother doesn't plan on filing a lawsuit, as it would likely cost as much as the jewelry is worth.
Fraser Health says they may re-open an investigation if an outside insurance investigation suggests there has been a loss, or that FHA's investigation was incomplete.
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